BEST AUSTRALIAN PREMIUM SHOP

FAQ

Shipping & Delivery
We offer FREE delivery within OZ (Australia-wide) for purchases over $200. International buyers can enjoy a low flat rate for shipping to any available destinations.
For further information, please visit Shipping Details.

Privacy & Security
We are fully committed to protect your privacy. The information you provide with us will only be used to enhance your shopping experience and will not be used by or passed-on to any organization or individual outside of Oz Natives Pty Ltd. Any personal/confidential information that you submit will be used simply to process your orders and securely stored in our server.
For further information, please visit Oz Natives Privacy Policy.

Returns & Replacements
At Oz Natives, we guarantee customer satisfaction. If you are unhappy with any of our products for any reason. We allow exchange or refund within 30 days, provided your purchased items remain in good condition and not damaged, less any shipping costs.
For further information, please visit Return Policy

Ordering
To order a product just click “Configure Product” button, located under the product′s picture. It will take you to the configuration page before checkout.
Once at the configuration page. Please select your desired colour first, followed by your size then click on “Add to Cart” below the size selection, and it will take you to the Shopping Cart page. In your Cart, you can edit or remove item by clicking on ′Edit′ or “Bin Icon”. You can click on “Continue Shopping” to select more items. Check the shipping rate by entering your address. You can also apply any applicable coupon codes.

Once you have completed selecting your items click “Proceed to Checkout” to make your purchase.

This will then commence the check out and payment process. Just follow the prompts which will collect information such as the shipping and payment details. Or create an account so you can login in the future to check the progress and history of your purchases. Once your order has been processed you will receive an automated email confirming your purchase.

Size information
UGG sizing is different to normal shoe sizing. In order to choose the most suitable size for your feet.
Please refer to our size chart Size Info & Chart